This is the train tracking kiosk at the Union Square station. It is shiny and very easy to use. It doesn’t talk…yet. I have not witnessed how the kiosk reports news of delays, sick passengers, police action, fire. These are the things that cause me great anxiety. Not all the time but sometimes. My temperature rises, heart palpitates, emotional equilibrium disintegrates when a train crawls to a stop due to ‘train traffic.’ I am not alone but the mini-breakdown still happens. Unpleasant and true.
The kiosk will do nothing to alleviate that fear but I like that it exists.
It happened — there was a mechanical problem on the Q line last night and the kiosk promptly shared the news. The funny part? So many commuters weren’t checking the kiosk or didn’t even register that people were leaving the platform. A reminder that not everyone can be expected to receive information the same way.
NYC’s Underground Gets High Tech [Forbes]